Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

• Step
  1 –
  • Raise
    a return/ replacement request within 7 days from the date of delivery, if
    you’ve received wrong or expired product(s).
    • Please
      raise a request here with order and contact details –
      mihikaarya1981@gmail.com /
      support@mihikaarya.com or +919473716791 
    • You
      can also raise a request with us using the Chat option.
  • In
    case of damaged/ missing product(s), raise a return/ replacement request
    within 2 days from the date of delivery.
• Step
  2 – Give us 2 working days to review your return request.
• Step
  3 – After reviewing your return request, we will send our courier partner
  to pick up the products delivered to you.
• Step
  4 – In case our reverse pick up service is not available at your location,
  you will need to self-ship the product via any reliable courier partner.
  We will reimburse the courier charges, either in your account /PayTM
  Wallet or Mihikaarya Wallet.
• Step
  5 – After your product(s) is received, we will verify it against the claim
  and initiate the replacement or refund accordingly. Please note that
  replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong
  product delivered
• Expired
  product delivered
• Damaged
  product delivered – Physical damage/ tampered product or packaging
• Incomplete
  order – missing products

Under what conditions return/ replacement requests will
not be accepted?

• Opened/
  used/ altered products.
• Original
  packaging (mono cartons, labels, etc.) missing.
• The
  return/ replacement request is generated after 7 days from the date of
  delivery.
• The
  damaged/ missing product is reported after 2 days from the date of
  delivery.

How are returns processed?

Once you request to return a product, a pick up is organised
for the item. Our courier partners will come to pick up the item within 4-7
business days after your return request has been received. This item is then
brought back to our warehouse where it is checked by our quality control team.
Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel order from CANCEL button from order details
page under My account section. You just need to give reason for cancellation,
and leave rest on us.

**Mihikaarya reserves the right to cancel any order without
pre-confirming the customer at any time and may verify any order before
shipping the same to the customer that may include having a verbal or written
confirmation from the customer.

Note – Orders can be only cancelled till the status is
“Ready to Ship”.

How will I receive the refund for my cancelled or
returned product?

In case of prepaid orders, money will be returned to the
bank account/ credit/debit card or where the payment was made from within 7
business working days. For Cash on Delivery orders customers will be required
to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled
order or returned product?

We will process your refund within 7 business days in case
of cancellation of an order. In case of returns, we will refund the money after
the product has been received by our warehouse and post completion of quality
check. Please note, this entire process takes 2 weeks after the return has been
picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for
returns within 7 days of delivery.