Shipping

What are the delivery charges?

Delivery charge varies with each Product size and weight accordingly.

 Please check your order summary to understand the delivery charges for individual products.

For Products listed on Mihikaarya a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners

do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

 generally procure and ship the items within the time specified on the product page 1 to 2 days ones order confirmed . Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• Product’s availability
• The destination to which you want the order shipped to .

Are there any hidden costs (sales tax, octroi etc) on items sold by Mihikaarya?

There are NO hidden charges when you make a purchase on Mihikaarya. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the courier  partner shipping policy.

Why does the estimated delivery time vary for each ?

You have probably noticed varying estimated products delivery times for the product you are interested in. Delivery times are influenced by product availability, geographic location of the customer, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether the courier partners ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return (only on returnable items). You will receive a call/message/mail explaining the process, once you have initiated a return.

Wherever possible courier partners  will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through courier , you can return the item through a third-party courier service. Return fees are borne by us.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The we might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does mihikaarya deliver internationally?

As of now, mihikaarya doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India , but please ensure the delivery address is in India only.

Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

• Step 1 –
• Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
• Please raise a request here with order and contact details –
  mihikaarya1981@gmail.com / support@mihikaarya.com or +919473716791 
• You can also raise a request with us using the Chat option.
• In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account /PayTM Wallet or Mihikaarya Wallet.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 4-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

**Mihikaarya reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.